Product Support Service

Skyworth TTG Product Support Services offers best-in-class Identity Access Management (IAM) product support which allows your firm to confidently obtain the right solutions to product issues and questions.

Information Technology Infrastructure Library

Skyworth TTG Product Support Services uses the ITIL framework at its core.

• Incident Management
• Change Management

Product Support Service Options

Skyworth TTG Support Services offers various options for customers to choose from to suit their product support needs. From Standard Support Services for basic support needs to one-time incident support Skyworth TTG offers you a myriad of options.

	Availability	Contact Method			Initial Response Time
		Email	Phone	Web	Priority 1	Priority 2	Priority 3
Standard	8x5xBD	yes	yes	4 users	4 hours	1 day	2 days
	Enterprise architect for 8 hours per month
Premium	24x7x365	yes	yes	unlimited	1 hour	8 hours	1 day
	Enterprise architect for 24 hours per month Designated support representative Remote troubleshooting

One Time Incident

Is there an issue that you're not able to resolve on your own or with other vendor support? With Skyworth TTG one-time incident support, you can contact us and for an hourly rate, Skyworth TTG will work with you to resolve your issue.

Contact Skyworth TTG for more information about Product Support offerings and pricing.