Change Management

Change management is the process of planning, approving, and tracking changes to a customer’s system or environment to ensure minimal risk. A change is defined as:

• An Install, Move, Add, or Change (IMAC) to the customer’s applications or infrastructure which Skyworth TTG Support Services manages.
• An enhancement request to a Skyworth TTG product

A change may be requested by the customer or by Skyworth TTG staff.

Why is Change Management Important?

Change management is an important framework to establish around each customer’s change requests to minimize disruption of service and overall improve reliability and stability of the customer’s environment. It provides structure around the actual request for change from the customer, the planned implementation tasks, test plan, and approval process. The change approval process also ensures multiple changes that occur concurrently will not impact each other.

Change Management Process Flow

The high-level Change Management process flow is:

1. Customer or Skyworth TTG submits a Change Request (CR) or Request for Change (RFC)
2. Skyworth TTG Support Staff receives the CR; fills out detailed implementation tasks, test plan, estimated work effort, and submits the CR for approval.
3. Customer contact and Skyworth TTG Change Manager approves the CR
4. Once the CR is approved, Skyworth TTG Support Staff implements the CR on planned implementation date/time.